Testimonials from recently completed work
"My roof was recently completed by David and his team and I have been delighted both with the results, the conduct and professionalism of the tradesman and the process itself. David has always been available and straightforward to deal with and if I called about any concerns/issues he has responded immediately.
To be more specific:
In the commissioning/quote stage I told David of my concerns about unforeseen costs having previously had a bad experience with other tradesman. I wanted the worse case scenario with no unexpected costs. David was very accommodating and separately quoted me for work that might need doing (in this case rendering the parapet wall and the chimney breasts). This work was subsequently required but before proceeding he sought my permission showing me photographic evidence and gave me the opportunity to inspect the roof.
Another important thing for me was I wanted the scaffolding to remain up for a couple of weeks after work on the roof was finished. This is because I needed a painter to render and paint the upper window masonry prior to having new windows fitted in February. David was able to accommodate this and when the painting work ran over by a week because of bad weather, David made no extra charge. I was grateful for this consideration.
Installing the new roof, skylight, insulating the loft and installing loft legs/boarding
The weather was appalling during the installation and despite working in these adverse conditions the trades people were very polite, respectful and cheerful. They turned up on time. They did not assume they could use the bathroom nor did they expect any refreshments but when these were offered, despite being extremely grateful, they never made assumptions this would continue. The team leader kept me fully briefed and discussed the work they were doing on that day along with the plan for the next few days plus any variation (due to the weather). I developed full confidence in him not because it was completely smooth but because he was always honest with me. Despite the weather there were no major problems although of course the work took slightly longer than planned. All I can say is the whole team worked exceptionally hard, working long days despite the weather and light permitting (it was the middle of winter).
Quality of the work
I am very pleased with the overall look of the roof and the quality of the work. In particular, I am
delighted with the lead work. There are some bad examples of poor lead work on our road and I wanted better. Better is what I got. The team suggested and gave me the option of having the side of the dormer window done in lead instead of tiles (at no extra cost). I was chose the lead option and I am delighted with the result.
Working through problems
During the work I noticed that there was some mould on a few of the rafters in the loft which I had not previously noticed. I panicked. I immediately phoned David who came around and we agreed as a precautionary measure to increase the ventilation in the loft through special roof bricks. This was done within 2 days and the problem is fully resolved with no further evidence of mould. David also monitored the dampness in the rafters by way of reassurance for me.
Going the extra mile & working with other tradesman
I appreciated the team going the extra mile for me. For example when they were undertaking the rendering on the roof, they used the material to fill some small gaps in my walls which I really appreciated. In addition, when the roof work was just completed, I decided (after a chimney sweep inspection) that I needed a cowl fitted on the chimney. Joanne from the office kindly ordered this on my behalf and it was fitted without extra charge.
The roofers co-operated well with the painter I appointed especially around timings on removing the old and installing the new guttering.
The Dulwich estate
Although not strictly in a conservation area, we have similar restrictions due to the terms of the Dulwich estate. Especially around the skyline and material used. David and his builders are aware of these restrictions and that made the process easier as they completely understood the situation and could ensure the work was compliant.
Overall I developed an excellent and trusting working relationship with David and the team and it was a pleasure to deal with them.
I wish you well."
Thank you. I am very pleased indeed with the new roof and with your personal input, which has been very helpful and considerate of the situation. Please pass on my thanks to your roofers as they have done a fantastic job and the quality of their work is plain to see. The roof looks perfect now- and a huge difference on the (not so) old one! I would very happily recommend you and your firm to anyone in need of a roofing company."
"Great service, thanks Joanne. Hoping we’ll have no more leaks but I will definitely recommend you guys to our friends."
Yes. I am very happy with everything and will (and already have) recommend in the future. Thanks for your help, the office stuff is so important as well."
Thanks for this. I will process this week.
The boys were a delight - professional and charming and tidied up thoroughly."
Hope you had a great weekend
We had a leak over the night on Saturday and I left a message on your company answerphone to let you know we required help first thing Monday. We were overjoyed to have the guy who was with us Friday turn up at 12 today to have a look and fix the problem. Amazing service and helpful, polite, attentive roofer! Please pass on our thanks."
The guys came round today and did an amazing job. Really professional and so kind!"
I wanted to let you know that the occupants were extremely pleased with the professionalism and consideration shown by your team and they are very pleased with the new windows."
Thank you and best wishes,
We are delighted with the replacement Velux window and very satisfied with the service provided last Friday."
"Thank you Joanne. Especially for being so lovely with my mum!"
Payment has been made so it should be with you by this morning.
Can I thank you for all your work. Your personal service has been great throughout, so thank you."
I looked at the works last night, very pleased with the result so please send my thanks to your roofers team! I only have good feedback to say about you guys, all very professional, quick and easy!
I will send over the remaining balance shortly."